Shipping policy
Where we ship from
Every order is packed and dispatched from Spain. We ship to most countries, but we currently do not ship to Latin America. All prices and shipping rates on this site are shown in euros (EUR).
Processing time
Orders are processed Monday to Friday, within 1–5 business days of the order date, and handed over to the carrier the following working day. We do not dispatch on weekends or public holidays, and processing can take a little longer during sale periods.
Every piece we sell is one of one and second-hand, so each order is checked and packed individually before it leaves.
Shipping rates
Free shipping is applied automatically once your order total reaches the threshold for your destination, where one applies:
| Destination | Shipping | Free shipping from |
|---|---|---|
| Spain — mainland and Balearic Islands | €5.45 | €50 |
| Canary Islands, Ceuta and Melilla | €10.00 | €100 |
| European Union — except Cyprus | €7.00 | €100 |
| United Kingdom | €8.00 under €50 / €12.00 from €50 / €18.00 from €100, tracked | €180 |
| Switzerland, Norway, Iceland and the rest of non-EU Europe | €16.00 | no free shipping |
| United States | €9.99, tracked | €100 |
| Canada | €25.00 on orders under €100 / €19.00 on orders from €100, tracked | €200 |
| Cyprus and the rest of the world, except Latin America | €12.99 up to 1 kg / €18.00 over 1 kg | €140 |
Bulky and oversized pieces
A small number of items — boots, backpacks and heavy outerwear — ship on a separate rate because of their volume. Where that applies, the exact cost is calculated for your address and shown at checkout before you pay, so there are never surprise charges afterwards. Within the European Union, bulky pieces travel free on orders of €100 or more to most countries, and on orders of €200 or more to Poland, Sweden and Denmark; to Ireland, Finland, Greece, Cyprus, Malta, Croatia, Bulgaria, Romania and the Baltic states the bulky rate always applies. Bulky pieces shipped to the United States, Canada or anywhere outside Europe travel free on orders of €200 or more.
Jackets and footwear ship in a larger box: EU €12 (€15 outer EU), UK €12 / €18 from €100, Europe non-EU €17, USA & Canada €31, rest of world €55. Free-shipping thresholds stay the same (USA, Canada and rest of world: free from €200).
Delivery times
Transit time runs from the end of the processing time above: 1–2 days within mainland Spain and the Balearic Islands, 3–5 days to the Canary Islands, Ceuta and Melilla, 1–2 weeks to the rest of the European Union, the United Kingdom and non-EU Europe, and 1–3 weeks to the United States, Canada and the rest of the world. Deliveries outside the European Union can also be held up by customs clearance, which is outside our control.
Customs, duties and import taxes
Orders delivered within the European Union carry no additional customs charges.
For destinations outside the European Union — including the United Kingdom, Switzerland, Norway, the United States and Canada — import duties, taxes and customs handling fees may be charged when the parcel reaches your country. These are set by your local customs authority, are not included in what you pay us, and are the responsibility of the recipient. We cannot calculate them in advance, but your local customs office can tell you what to expect.
The Canary Islands, Ceuta and Melilla sit outside the EU customs and VAT territory, so the same applies to orders sent there.
Questions
If you need your order by a particular date, or you want to combine several pieces into one parcel, contact us before ordering and we will tell you what is possible.